FAQ’s

Of course! Many runners like the thrill of running their first marathon in some exotic location and we’ll support you for this memorable experience.

Many running events and festivals now offer shorter events in addition to the marathon. Running shorter distances are even more fun when you are on holiday, and the shorter distances are popular with the all-important “supporters” on our trips. Contact our team for guidance on the best global ‘Run Festival’ ideas for your next trip!

Absolutely! We take the hassle out of travel and provide the memorable and safe experience that is achieved by traveling with like-minded, adventure-seeking runners. It’s fun seeing the sights and running with a group. Shared options are available for selected events, and Single Occupancy rooms are available for all events (subject to availability at the time of booking).

Of course. The event consumes a small portion of the time spent during your trip, and we encourage runners to bring their family and friends for added support.  They can always join in the spectator fun with our other package guests, help to capture snaps of you enjoying your running experience, or head out to explore the city or spectacular natural location we are running through.

Our scheduled payment plan allows you to book with Deposit only, and then spread your balance payment over a number of instalments before the final deadline.

All payments must be completed before travel. Partial payments will not be refunded or honoured for future bookings. In case of a missing payment, the booking will be cancelled.

· Payment 1: At the time of registration

· Payment 2 Interim Payments: Will be due by X weeks as mentioned at time of booking, before your departure date

· Payment 3 Final Payment: Will be due by 12 weeks before your departure date (unless an earlier date is mentioned otherwise in our booking portal or in our package information)

Yes, these will be taken. If there’s any problems, one of our team will get in touch so keep an eye out around the payment date. Contact us if you need to update your Card Details for assigned upcoming payments.

Get in touch and we’ll be able to advise on your specific booking. There’s no charge if you want to cancel within 24 hours of making a booking. After this it’ll be different depending on what you’ve booked. Take a look at our T&Cs and see what applies to you, or check for specific package cancellation terms on your chosen Event’s page on this website.

Everyone should have travel insurance so that you can be looked after if anything goes wrong. Travel insurance covers you if anything doesn’t go to plan before you travel as well so take it out at the time of booking. Make sure that you are insured for the activities that you will undertake plus the equipment that you have with you.

Absolutely. If there are any restrictions on regions or nationalities that we are allowed to sell to, we’ll let you know on the event web page.

You need a medical certificate issued within a year of the event date for events that take place in France and Italy. Check out our medical certification page to see which events and to print out a sample medical certificate.

‘Pending’ or ‘On Request’ status usually means we are checking final details of your booking or application. You will receive further updates via email once these checks have been made.

We know how much you are looking forward to the event. we’ll do our best to have to your final travel itineraries to you 5-7 days before you travel but if it’s going to take a bit longer, we’ll let you know.

First thing’s first, check your spam! You can also add our email address to your address book and you will never miss an email again.  Should you still have problems, please get in touch with at [email protected]

Usually no, but we do offer just the event entry on some selected events.  We are restricted by the race organisers rules and sell event as part of a travel package.

With us you receive the travel experience with the knowledge of guaranteed entry. If we are able to offer you event entry only, we will let you know on the event web page.

Usually no, although sometimes events such as Ultra Marathons do require you to complete a qualifying race and time. If there are any qualification requirements, we’ll let you know on the event web page.

Yes absolutely! We welcome your booking but please contact us first as we will check with the event on your behalf. Some events provide a complimentary entry for guide or support runner.